WITHDRAWAL AND RETURNS
Clients who purchase Products through the on-line shop may cancel the purchase without having to justify their decision by withdrawing from the contract
The return of the Product may be made through the shop, by filling out the web form attached to the refund request, or through the Customer Service, where the following steps shall be indicated:
Tlf. Gratuito: 956 855 511 (office hours: From Monday to Friday on working days from 8:00 a.m. to 3:00 p.m.)
The buyer has a maximum period of 14 calendar days to send his communication is 14 calendar days from the date of reception.
The user must return the purchased products in perfect conditions (neither damaged, nor dirty, nor opened), properly protected and in their original packaging. Before returning the product, the user must ensure that it is properly protected and sealed, to avoid any damage during transport.
Once the returned products have been received by the holder and after checking that they are in good conditions, the amount corresponding to the units returned will be reimbursed using the same means of payment used by the buyer for the initial purchase.
The return costs that may be charged to the buyer will equivalent to the corresponding ordinary post fee. However, depending on the nature of each product this could be different.
The owner reserves the right to charge the buyer the expenses generated in case of damaged returned products.
The right of withdrawal will not be applicable when due to the nature of the purchased products it is impossible to carry it out, without prejudice to the corresponding claim for the damages involved, including, in particular, (i) products made according to the indications or specifications of the consumer or that have been specially customized for him; (ii) products that have expired within the withdrawal period; (iii) products that are not in perfect conditions.