This website offers the service of on-line purchase, i.e, a 24h service, easy, direct and with all the advantages of having an updated wide catalogue of products, and available from anywhere through an internet connexion.

1.General Aspects

All prices are in Euros and according to the regulations in force, every purchase effected through our website will be subject to VAT. All our prices include the amount of VAT.

These conditions are valid for the Peninsular Territory of Spain. For users interested in orders destination Baleares, Canarias, Ceuta y Meilla, please contact with us using the web contact form, or by phone.

The holder reserves the right to modify the prices at any moment, but the products will be invoiced at the prices in force at the moment of the purchase, except in case of obvious thypographical errors.

The Holder of the web reserves the right to refuse orders made by any user with whom they have dispute or in the case of unpaid previous purchases.

2.Obligations of Users

Any person accessing to any part of this Web site (a “User”) consents to and agrees to be bound by the following terms and conditions (totally and with no reserves) and further represents that he or she is 18 years old or older, and with full legal capacity to use payment means and grants that these means have funds enough to cover all the costs involved in the purchase of products.

Users must register before placing any order. By placing an order, the user accepts the specifications and characteristics of the offered product. In respect thereof, the Holder indicates that the goods shown in the photos of this website may have light differences in respect to the final products in size, colours, etc., due to availability of the producers. The aim of the photos is to orientate the users or just presentation suggestions, but they are not, in any case, contractual images. The Holder guarantees, anyway, that those differences will not imply a lower quality of the products.

3.Shipping Terms

All orders placed in the Peninsular Territory of Spain will be sent by courier and will have a delivery period of 48 / 72 hours.

For orders out of the Peninsular Territory of Spain please contact the holder through the web site form, or by phone.

The shipping cost will be detailed before finalising the purchase.

No minimum order is required.

Orders are not processed during weekends or bank holidays.

4.Terms of payment and security

For the convenience of the user, we offer different payment modalities:

1) Credit card.

– This payment modality is immediate, totally secure and verified by Redsýs secure servers in the payment gateway. Under no circumstances will the credit card information be disclosed.

– Following cards are accepted: Visa, Visa Electron, Maestro and Master Card.

– Only secure registered credit cards are accepted. Secure credit cards have special security keys and at the end of payment are transferred to the issuing bank, where these keys will have to be introduced by the buyer. In the case that the buyer does not have a secured credit card for on-line payments, his bank would have to provide the necessary information and the keys.

2) PayPal

– Secure payment solution which allows buyers and companies to send and receive money by internet. By choosing this payment modality at the end of the purchasing process, the user will directly sent to the Paypal website. No bank details are needed. He only needs a Paypal account and will be able to effect payments just introducing his email and password. If he does not have a Paypal account, he will also have the opportunity to create a new account at that moment. The information introduced in Paypal is not revealed.

More info: www.paypal.es

5.Guarantees

For the implementation of the guarantee provided by the consolidated text of the general law for the defense of consumers and users, and without prejudice to the right of the holder to confirm the defects, their origin and the time of their appearance, the user must request the collection of the defective product within a maximum period of two months from the verification of the defect, informing the holder in writing of the nature of the problem, the time and conditions of its appearance.

6.Right of Withdrawal

In accordance with the law 3/2014, of March 27, which modifies the re-vised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of 16th November, information follows about the user’s right of withdrawal.

The return of the product can be made through the on-line shop, filling the web form in, or through the mail info@distribuidora501.com, where the steps to follow will be indicated.

The user has a maximum period of 14 calendar days to send his communication is 14 calendar days from the date of reception.

The user must return the purchased products in perfect conditions (neither damaged, nor dirty, nor opened), properly protected and in their orig-inal packaging. Before returning the product, the user must ensure that it is properly protected and sealed, to avoid any damage during transport.

Once the returned products have been received by the holder and after checking that they are in good conditions, the amount corresponding to the units returned will be reimbursed using the same means of payment used by the buyer for the initial purchase.

The return costs that may be charged to the buyer will equivalent to the corresponding ordinary post fee. However, depending on the nature of each product this could be different.

The owner reserves the right to charge the buyer the expenses generated in case of damaged returned products.

The right of withdrawal will not be applicable when due to the nature of the purchased products it is impossible to carry it out, without prejudice to the corresponding claim for the damages involved, including, in particular, (i) products made according to the indications or specifications of the consumer or that have been specially customized for him; (ii) products that have expired within the withdrawal period; (iii) products that are not in perfect conditions.

 

6.3 The buyer can send the form to the following addresses:

Post: Avda. Isaac Newton, nº 8, Edif. 286, Mod. 44, 11500 El Puerto de Santa María (Cádiz).

Email: info@distribuidora501.com

7.Availability

The Holder undertakes not to make available to Users any item that is out of stock, except in case of computer error or any other imponderable situation. In the event that this unfortunate incident could occur, the Owner undertakes to inform the Users and reach a satisfactory agreement with them.

 8.User support

The user will have a service of Customer Support. This service can be contacted by using the contact form. An answer will be received in the shortest possible time.

Contact Us

You can send us an email whenever you want and we will contact you shortly.

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